Hi Thomas,
Old tickets are there in the db. None of the old tickets are available
in search or in dashboard or in reports.
Thanks
-Azher
mysql> select count(id) from Tickets;
+-----------+
| count(id) |
+-----------+
| 256 |
+-----------+
1 row in set (0.00 sec)
On 4/3/2012 6:55 AM, Thomas Sibley wrote:
On 04/03/2012 09:49 AM, Azher Mughal wrote:
Just checking again, if anyone can give some hints on how to recover the
old tickets after the upgrade. I do have old database dump available.
The old tickets shouldn't have disappeared just because the upgrade
steps were run. The whole point of database upgrades is that you keep
your data. What's in the Tickets table in the upgraded database?
select count(id) from Tickets;
Is the data in there?
Are all of your tickets "missing" or just some?
Thomas
