On 13 Apr 2012, at 16:16, Ram wrote: > Thanks Tim but that's not quite what I meant. > > If I want to forward an attachment from a ticket to an email address and add > a note like "check out this file we received" how do I go about it? I can > forward tickets or ticket parts (transactions) but I don't see a way to add a > note to the forward message. >
I can think of a hack way to do it, but you probably wouldn't want to do this in reality; you could create an RTFM article out of the comment/attachment that you want to send, and then send a reply to the ticket using the RTFM article you've just created. Blech. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
