I recently upgraded our RT 3.8.9 by making a new RT 4.0.5 installation and then moving and upgrading the database by the upgrade instructions. Before doing so, I upgraded the OS of the computer from Debian Lenny to Debian Squeeze.
After that, I installed RT-Extension-CommandByMail-0.10 using the instructions in its INSTALL file. perl Makefile.PL make make install I made the required changes to /opt/rt4/etc/RT_SiteConfig.pm: @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); Set(@Plugins, (qw(RT::Extension::CommandByMail))); However, CommandByMail is not correctly responding to commands in the email body. The emails just open tickets via the default rt-mailgate configuration. Additionally, my /var/log/user.log, debug.log, messages files aren't showing any CommandByMail entries at all. On the 3.8.9 configuration, there would be entries every time CommandByMail ran. I have the following level options set in RT_SiteConfig.pm: Set($LogToSyslog, "debug"); Set($LogToScreen, "debug"); What should be my next troubleshooting step?
