Hi,
I have a problem with creating users: "User could not be created: Could not set user info" I'm not sure where in RT I should search issues. Could you help me, please here is log: [Wed Apr 25 09:13:24 2012] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 553 with: Address1: , Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country: , Disabled: 0, EmailAddress: [email protected], EmailEncoding: , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: , MobilePhone: , Name: test007, NickName: , Organization: , PagerPhone: , Privileged: , RealName: , Signature: , State: , WebEncoding: , WorkPhone: , Zip: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Wed Apr 25 09:13:24 2012] [debug]: Attempting to get user info using this external service: My_MySQL (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) [Wed Apr 25 09:13:24 2012] [debug]: Attempting to use this canonicalization key: Gecos (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Wed Apr 25 09:13:25 2012] [critical]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo Nothing to look-up given (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:174) [Wed Apr 25 09:13:25 2012] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Wed Apr 25 09:13:25 2012] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key: username Value: test007 No User Found in External Database! (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:209) [Wed Apr 25 09:13:25 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country: , Disabled: 0, EmailAddress: [email protected], EmailEncoding: , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: , MobilePhone: , Name: test007, NickName: , Organization: , PagerPhone: , Privileged: , RealName: , Signature: , State: , WebEncoding: , WorkPhone: , Zip: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) -- Best Adrian Stelmaszyk
