Hi Kevin,
yes I use ExternalAuth and I read about this issues, when I # this plugin I will be able to add new user, question is, is there any possibility to create user with RT-Authen-ExternalAuth ON ?? We are using RT-Authen-ExternalAuth (mysql) Adrian 2012/4/26 Kevin Falcone <[email protected]>: > On Wed, Apr 25, 2012 at 10:27:30AM +0200, Adrian Stel wrote: >> I have a problem with creating users: >> "User could not be created: Could not set user info" > > Is this user in your LDAP server? If not, have you configured > RT-Authen-ExternalAuth to allow users not in your LDAP server to be > created? > > -kevin > >> I'm not sure where in RT I should search issues. Could you help me, please >> >> >> here is log: >> >> [Wed Apr 25 09:13:24 2012] [debug]: >> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by >> RT::Authen::ExternalAuth >> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm >> 553 with: Address1: , Address2: , AuthSystem: , City: , Comments: , >> ContactInfoSystem: , Country: , Disabled: 0, EmailAddress: >> [email protected], EmailEncoding: , ExternalAuthId: , >> ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , >> Lang: , MobilePhone: , Name: test007, NickName: , Organization: , >> PagerPhone: , Privileged: , RealName: , Signature: , State: , >> WebEncoding: , WorkPhone: , Zip: >> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) >> [Wed Apr 25 09:13:24 2012] [debug]: Attempting to get user info using >> this external service: My_MySQL >> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) >> [Wed Apr 25 09:13:24 2012] [debug]: Attempting to use this >> canonicalization key: Gecos >> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) >> [Wed Apr 25 09:13:25 2012] [critical]: >> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo Nothing to >> look-up given >> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:174) >> [Wed Apr 25 09:13:25 2012] [debug]: Attempting to use this >> canonicalization key: Name >> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) >> [Wed Apr 25 09:13:25 2012] [info]: >> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED >> Key: username Value: test007 No User Found in External Database! >> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:209) >> [Wed Apr 25 09:13:25 2012] [info]: >> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , >> Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , >> Country: , Disabled: 0, EmailAddress: [email protected], EmailEncoding: >> , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: , >> Gecos: , HomePhone: , Lang: , MobilePhone: , Name: test007, NickName: >> , Organization: , PagerPhone: , Privileged: , RealName: , Signature: , >> State: , WebEncoding: , WorkPhone: , Zip: >> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) -- Pozdrawiam Adrian Stelmaszyk
