Hi list, We are migrating over to RT3 from Lighthouse and I figured I could simply write a script to fill data directly into the database, rather than going through the RT api. The reason for me doing this, is that I'm really not very fluent in perl.
Things appear to work except for one thing - It isn't possible to reassign tickets. Neither through Take/Steal or through direct assignment. This is not a permission problem, as there is no problem when we create a new ticket in the same queue. The error message we receive is rather cryptical, stating "Could not change owner:" (Nothing after that colon). I know I brought this upon myself, but does any one here have any idea about what is wrong? We're running RT 3.8 on Ubuntu. -- troels
