Create a blank "Autoreply" template for that queue. -Patrick
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tim Dunphy Sent: Tuesday, May 01, 2012 2:45 PM To: [email protected] Subject: [rt-users] no auto reply hello, We have an RT queue setup from an automated monitoring system. There's no point in sending return emails to the originating address as the 'reply-to' address is invalid and will generate a bounce. Is there any way to have RT not send a reply at all and just add a ticket to the queue? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
