Tim, You can also have the "Reply to Requestor" script removed from "Global" application and put it in Queue by Queue or add the code that allows you to skip a Queue in scrips (see the wiki).
Kenn On Tue, May 1, 2012 at 2:45 PM, Tim Dunphy <[email protected]> wrote: > hello, > > We have an RT queue setup from an automated monitoring system. > There's no point in sending return emails to the originating address > as the 'reply-to' address is invalid and will generate a bounce. Is > there any way to have RT not send a reply at all and just add a ticket > to the queue? > > Thanks > Tim > > -- > GPG me!! > > gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B >
