HI,
When i use the "reject" funcition on a ticket, per default the "Update
type" is set to "Reply to requestors".
But i need/want that the "Update type" change to "Comments (Not sent to
requestors)"
I see in the "System Configuration" menu, thath exists a config called
"LifeCycles" with this text
'new -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'
To do the the change that i need, is this place the correct way to do it?
If not. How i can do it?
Thanks.
Kidest Regards.
--
Un saludo.
Juanjo Corral
