On Fri, May 11, 2012 at 5:35 PM, Chris Hall <[email protected]> wrote: > Hello, > > We have a new customer that requested if they call in for their ticket to be > left open until close of business. I know we could just have our techs who > use RT close the ticket at the end of the day, but with all the other stuff > they are dealing with, they asked if there was a more automated way of doing > that. > > So, is there a way to set a time limit on a ticket, so that it will like... > auto change to resolved state at a given time.. like 5pm or something?
You can do this with rt-crontool. If you can construct a search query that selects tickets that should be resolved then it's doable without any additional code. Recent RT versions have SetStatus action that take status in argument. RT::Search::FromSQL. There are plenty of examples on wiki. Documentation of the script is good. -- Best regards, Ruslan.
