Hello, We have a new customer that requested if they call in for their ticket to be left open until close of business. I know we could just have our techs who use RT close the ticket at the end of the day, but with all the other stuff they are dealing with, they asked if there was a more automated way of doing that.
So, is there a way to set a time limit on a ticket, so that it will like... auto change to resolved state at a given time.. like 5pm or something?
