Hi guys, That's my first time writing to this list and I didn't find any info related to my problem. As English isn't my first language, I hope to be clear enough with my text and that I can find some help here. =)
Okay, here my problem. We have a RT 3.8.2 installed on a physical machine (OS: FreeBSD; Plugins: RTFM and RTIR 2.4.2) and right now this machine is dying, so we decided to create a dedicated VM to host a new RT installation. For some reason, we decided to change the OS to Ubuntu 12.04 LTS, and considering all the dependences, we installed a fresh install with RT 3.8.11, RTFM 2.4.3 and RTIR 2.6.1. After that, we restored a mysql dump from our old RT, and following the procedures from all the UPGRADING guides (RT, RTFM, RTIR), we finished our installation. Everything went well, but in the RTIR part, we can't list any most due incidents, the list is blank. Anyone can give me some light about that? I don't know if I'm being clear enough, I can answer any question related, but I can't give any Screenshot or show any data. Cheers, Robson Eisinger Network Analyst at University of Sao Paulo/Brazil
