Hi, Replied on RTIR list and please keep it there as it's most probably related to RTIR only.
On Fri, May 18, 2012 at 3:19 PM, Robson Eisinger <[email protected]> wrote: > Hi guys, > > That's my first time writing to this list and I didn't find any info related > to my problem. As English isn't my first language, I hope to be clear enough > with my text and that I can find some help here. =) > > Okay, here my problem. We have a RT 3.8.2 installed on a physical machine > (OS: FreeBSD; Plugins: RTFM and RTIR 2.4.2) and right now this machine is > dying, so we decided to create a dedicated VM to host a new RT installation. > For some reason, we decided to change the OS to Ubuntu 12.04 LTS, and > considering all the dependences, we installed a fresh install with RT > 3.8.11, RTFM 2.4.3 and RTIR 2.6.1. After that, we restored a mysql dump from > our old RT, and following the procedures from all the UPGRADING guides (RT, > RTFM, RTIR), we finished our installation. Everything went well, but in the > RTIR part, we can't list any most due incidents, the list is blank. Anyone > can give me some light about that? > > I don't know if I'm being clear enough, I can answer any question related, > but I can't give any Screenshot or show any data. > > Cheers, > > Robson Eisinger > Network Analyst at University of Sao Paulo/Brazil > -- Best regards, Ruslan.
