On Fri, May 18, 2012 at 7:52 AM, Luong Bui Duc <[email protected]> wrote: > Hi, > > We have the case where user/customer forwards email with subject tag of > queue B to queue A email. Apparently, RT doesn't create new ticket in queue > A, instead it appends existing ticket in Queue B with matching ticketID. > > Is this expected behavior? I even tried to setup a brand new RT instance > without modifying any settings, but same thing still happening. Any help to > figure this out is greatly appreciated.
Yes, this is expected. > -- > Regards, > > Bui Duc Luong > -- Best regards, Ruslan.
