Hi Ruslan, Thanks for response. Could you please tell me what i need to edit/modify to change this behavior?
Thanks, Luong On Fri, May 18, 2012 at 6:26 PM, Ruslan Zakirov <[email protected]>wrote: > On Fri, May 18, 2012 at 7:52 AM, Luong Bui Duc <[email protected]> > wrote: > > Hi, > > > > We have the case where user/customer forwards email with subject tag of > > queue B to queue A email. Apparently, RT doesn't create new ticket in > queue > > A, instead it appends existing ticket in Queue B with matching ticketID. > > > > Is this expected behavior? I even tried to setup a brand new RT instance > > without modifying any settings, but same thing still happening. Any help > to > > figure this out is greatly appreciated. > > Yes, this is expected. > > > > -- > > Regards, > > > > Bui Duc Luong > > > > > > -- > Best regards, Ruslan. > -- Regards, Bui Duc Luong
