[rt-users] Require owner before update

[Mayk Backus]

Hi List,

I'm searching the list but can't find anything usefull for now. At our 
site, a lot of agents lack becoming owner of tickets.  I want them to 
take a ticket first and then start working on it. Is there a way to 
force this that the must be an owner set ?

thanks in advance.

Regards,

Mayk