Paul, Scrips and templates have different functions, so of course they do not have the same consistent behavior.
Kenn On Fri, May 18, 2012 at 3:40 PM, Paul Tomblin <ptomb...@xcski.com> wrote: > On Fri, May 18, 2012 at 5:40 PM, Paul Tomblin <ptomb...@xcski.com> wrote: > > <rtusers-20090...@billmail.scconsult.com> wrote: > >> Another option is to modify the Global Scrip with a User Defined > Condition > >> that returns 0 if the Queue is one that you want to exempt. > > > > How do I programmatically add one of these User Defined Conditions to > > an existing RT Global Scrip? (Preferably something that I can do in > > my etc/initialdata) > > Oh wait, I could do that with an overlay, couldn't I? > > > -- > http://www.linkedin.com/in/paultomblin > http://careers.stackoverflow.com/ptomblin >
