On Fri, May 18, 2012 at 11:51 PM, Bill Cole <[email protected]> wrote: > On 18 May 2012, at 17:40, Paul Tomblin wrote: > >> On Fri, May 18, 2012 at 3:47 PM, Bill Cole >> <[email protected]> wrote: >>> >>> Another option is to modify the Global Scrip with a User Defined >>> Condition >>> that returns 0 if the Queue is one that you want to exempt. >> >> >> How do I programmatically add one of these User Defined Conditions to >> an existing RT Global Scrip? (Preferably something that I can do in >> my etc/initialdata) > > > Ewww. Why???
Because I want to provide an extension that my client can install on their RT installation, and when they type "make initdb" in the source directory for my extension it adds all the things that are particular to that extension to the RT system. Just like the way literally dozens of other extensions that I've looked at do it. > > With a running RT (i.e. a system where etc/initialdata has seen its single > lifetime access) just go into the Scrip's definition > (Configuration->Global->Scrips->$WhicheverOneYouAreChanging) and switch the > "Condition" from whatever it is (e.g. "On Comment") to "User Defined" and > put some suitable perl in the "Custom condition" text area. See I don't want to have to log into their RT systems and configure them for them. I want them to be able to install it on as many or as few RT systems as they want just by typing "make; make initdb; make install" just like every other RT extension. > With that caveat, I think it's not true that the way Scrips relate to Queues > is inconsistent with Templates. Templates also are either Queue-specific or > Global and point to their Queue by ID, rather than the Queue pointing to > them by name. This is pretty much orthodox data structuring. That is simply not true. If I want to override the system provided "Resolved" template for a particular queue, then all I have to do is make a new template called "Resolved" on that queue. It's referenced by name, and only my new Resolved template will be used for that queue. If I want to override the behavior of the default "On Resolve Notify Requestors" for a particular queue I can't just create a new Scrip with the same name, because then it will run both Scrips. There is no definition of the word "consistent" which that fits the definition of. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
