You really shouldn't need to do all this to accomplish what you want. Scrips are configurable from the web interface, and you can create and/or change the behavior of that scrip by updating the scrip itself, rather than modifying the code and the DB directly.
To get more assistance, you would need to describe a little more what it is you are trying to accomplish. Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Arthur Rance <[email protected]<mailto:[email protected]>> Date: Tuesday, May 29, 2012 6:52 AM To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: [rt-users] On Create Autoreply To Requestors 2 Hello, I'd like to create a new version of "On Create Autoreply To Requestors". What I've done : 1) cp Action/Notify.pm Action/Notify2.pm 2) /path/to/rt3/sbin/rt-setup-database --action insert --datafile /path/to/data-file 3) /Admin/Global/Scrip.html?Create=1 (same configuration as "On Create Autoreply To Requestors" except action Notify2) 4) Disabled "On Create Autoreply To Requestors" 5) Enabled "On Create Autoreply To Requestors 2" 6) Sent a mail to RT, RT doesn't autoreply Would you know why RT doesn't autoreply ? What would you look first to find out where the problem comes from ?
