Hi all - I sent this same question out last week with now response -- I'm trying again!
We're looking to the *Update Type* default to *Reply to requestors* when resolving a ticket. I've read the wiki page ( http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 ) about setting it up -- but it doesn't seem to work in my case. Below is the config I put in my RT_SiteConfig.pm: default => { actions => [ 'new -> open' => { label => 'Open it', update => 'Respond' }, * 'new -> resolved' => { label => 'Resolve', update => 'Respond' },* 'new -> rejected' => { label => 'Reject', update => 'Respond' }, 'new -> deleted' => { label => 'Delete' }, 'open -> stalled' => { label => 'Stall', update => 'Comment' }, * 'open -> resolved' => { label => 'Resolve', update => 'Respond' },* 'open -> rejected' => { label => 'Reject', update => 'Respond' }, 'stalled -> open' => { label => 'Open it' }, 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, 'deleted -> open' => { label => 'Undelete' }, ], }, Am I missing anything? Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 [email protected]
