Oops -- this was intended for Rabin, as a reply to his active directory integration questionŠ
Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 5/29/12 8:47 AM, "Joachim Thuau" <[email protected]> wrote: >I would also strongly recommend you look at the >"rt-extension-ldapimport", which will allow you to sync groups and users >from AD using ldap. > >Thanks, >Jok >-- >| Joachim Thuau | IT Systems Engineer - Linux / SpaceX | >| Cell: 310-890-7937 | Office: 310-363-6153 | > >From: Kenneth Crocker ><[email protected]<mailto:[email protected]>> >Date: Monday, May 28, 2012 6:20 PM >To: RT User List ><[email protected]<mailto:[email protected]> >> >Subject: Re: [rt-users] Append Data to CustomFields > >HoboKing, > >You could create a CF with SeeCF rights only to Users and then write a >scrip so that when the TimeWorked field is updated, the scrip subtracts >the old value from the new value and then adds that result to the CF. >You could also add a condition to check the date and if it is month-end >or something you could move the final "TomeWorked" value to a Month-end >Time CF and then zero out the contiguos one. >That way, you won't run into problems of some user entering a non-inter >type value into the field. You might want to grant "ModifyCF" to the >SuperUSer or some management group of users so they can override the >value when necessary. >It all depends on what you want to accomplish. >TimeWorked is already designed to receive integers. So all you really >need is a CF to act as a monthly or yearly, etc. accumulator, along with >a routine to zero out at the end of that cycle. >The best way is to write a cronjob to run through all tickets on whatever >cycle you want to accumulate and have that routine do the >accumulate/move/zero work. That way you get ALL tickets updated >consistently, not just the ones that were updated in a given cycle. > >Hope this helps. > >Kenn > >On Mon, May 28, 2012 at 11:44 AM, TheHoboKing ><[email protected]<mailto:[email protected]>> wrote: > >Hi, > >I'm still quite new at RT and was wondering if there's a way to have >appendable/updatable CustomFields like the TimeWorked field? > >Whenever I update a ticket, the TimeWorked field is blank, any value >(digits) I add will automatically be added to the old value, it'll make a >simple addition. > >How can I do the same with CustomFields? Either via the webUI, scrip or >back-end (Update.html ? ModifyAll.html?) > >I'm running RT 4.0.5 > >Thank you! >-- >View this message in context: >http://old.nabble.com/Append-Data-to-CustomFields-tp33920988p33920988.html >Sent from the Request Tracker - User mailing list archive at Nabble.com. > >
