Hi all, So I've got RT up and running, I've created a queue (that works) and a group with users. I've granted the users all the rights available, and have been having some trouble with e-mail notifications.
Right now, the only notifications that work are when an auto-reply is sent to a requester informing them the ticket has been received. I want an e-mail notification to be sent when someone takes a ticket or is assigned a ticket. I've created a scrip in which the condition is 'On Owner Change' the action is to 'Notify Owner' with one of the templates. I've checked that the users have valid e-mail addresses, yet I get nothing. Any insight or help on this? Thanks, Scott
