That's a good start to work with. Any leads on the proper way to go about sending mail via a template from inside a scrip would be welcome.
Do I just subclass Action::SendEmail, build my message, and commit() it? I don't see a way to reference/use a template for that. Condition: On Resolve Action: User-defined Template: ?????? Custom condition code: N/A Custom action preparation code: if ticket has no parents return 1 # otherwise... do stuff, send email Custom action cleanup code: return 1;