On 06/05/2012 05:20 PM, Jeff Blaine wrote: > That's a good start to work with. > > Any leads on the proper way to go about sending mail via a template > from inside a scrip would be welcome.
This is what scrips are meant to do at their core. ;) > Do I just subclass Action::SendEmail, build my message, and commit() > it? I don't see a way to reference/use a template for that. > > Condition: On Resolve > > Action: User-defined > > Template: ?????? Think about it this way. Make your Condition custom "On Resolve + Has Parents" Then use a standard Notify* action and set the Template on the scrip. > Custom condition code: > > N/A > > Custom action preparation code: > > if ticket has no parents > return 1 > # otherwise... do stuff, send email > > Custom action cleanup code: > > return 1;
