Failed how? What have you tried? You are in right direction. You can use custom condition instead of modifying action.
Ruslan from phone. 08.06.2012 11:46 пользователь "Kamil Gmyrek" <[email protected]> написал: > Hello, > I want to modify the On Correspond Open Tickets acript not to change > ticket status when it is set to my custom status "in progress" > > How can I do that? I've tried to edit > /usr/share/request-tracker4/**lib/RT/Action/AutoOpen.pm > but faild. > > Any hints? > > -- > Kamil Gmyrek > > New Vision >
