On 09.06.2012 10:52, Ruslan Zakirov wrote:
Failed how? What have you tried? You are in right direction. You can use
custom condition instead of modifying action.
Found a solution. I don't remember what I did before but now it works
how I wanted to work.
How can I use a custom condition to achieve this?
my $next = $ticket->FirstActiveStatus;
return 1 unless defined $next;
return 1 if $self->TicketObj->Status eq 'in progress';
# no change if the ticket is in initial status and the message is a
mail
# from a requestor
--
Kamil Gmyrek
New Vision
