Hi all,
I'm trying to get a callback working that hides the system updates in a tickets
history, but nothing is happening.
I've placed the callback in
/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call ShowHistory),
and the callback code just isn't running. The callback itself is as follows:
========================
<%init>
my $myskip=1;
if ( $Transaction->Type =~ /^(Correspond|Create)$/ ) {
$myskip = 0;
}
$$skip=$myskip;
</%init>
<%args>
$Transaction => undef
$skip => undef
</%args>
========================
Any ideas on why this isn't working?
Mark Collins
Westgate IT
Main
0845 017 8852
Fax
0845 017 8854
Web
http://www.westgateit.com
Fax to email
0845 017 8853
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