Have you cleaned the mason cache? On Tue, Jun 12, 2012 at 6:45 PM, Mark Collins <m...@westgateit.com> wrote: > Ruslan, > > Thanks for the quick response - the file is in the correct path (that was a > cut & paste error) with the correct name: > > loki:/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements/ShowHistory # ls > SkipTransaction > > When I look at the ticket history, all the content is still there, even if I > change the <%init> block to skip everything. > > RT version is 4.0.5 > > Mark Collins > Westgate IT > 0845 017 8852 > > > -----Original Message----- > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of > Ruslan Zakirov > Sent: 12 June 2012 15:40 > To: Mark Collins > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Callbacks not working > > On Tue, Jun 12, 2012 at 6:29 PM, Mark Collins <m...@westgateit.com> wrote: >> Hi all, >> >> I'm trying to get a callback working that hides the system updates in a >> tickets history, but nothing is happening. >> >> I've placed the callback in >> /opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call >> ShowHistory), and the callback code just isn't running. The callback itself >> is as follows: > > It should be .../Westgate/Tickets/Elements/ShowHistory directory and file > should be named after name of the callback you want to use. In this case it's > SkipTransaction. > > Below see comments about your code. > >> ======================== >> <%init> >> my $myskip=1; >> >> if ( $Transaction->Type =~ /^(Correspond|Create)$/ ) { >> $myskip = 0; >> } >> $$skip=$myskip; >> >> </%init> >> >> <%args> >> $Transaction => undef >> $skip => undef >> </%args> > > > Logic of the code is slightly wrong. It will work, but it doesn't cope with > multiple callbacks. You shouldn't set $$skip to 1. Use "return if $$skip;" as > first line in the <%INIT> block. This way you can avoid conflicts with > extensions that use this callback. > > Also, condition looks too agressive, you skip status changes, comments, > custom field changes and many other things, but it's really up to you what to > do here. > > Check that $m->request_path matches 'Display.html'. This way you can have > short history on ticket's primary page and full when History tab is clicked. > >> ======================== >> >> Any ideas on why this isn't working? >> >> Mark Collins >> Westgate IT >> Main >> 0845 017 8852 >> Fax >> 0845 017 8854 >> Web >> http://www.westgateit.com >> >> >> >> >> Fax to email >> 0845 017 8853 >> >> >> >> >> >> >> >> >> >> Westgate IT Ltd. 12 Riverside Court, Lower Bristol Road, Bath, BA2 3DZ >> Company Registered in England and Wales, 3379298. Vat Registration >> Number: 692 0383 29 >> >> This message (and any associated files) is intended only for the use of the >> individual or entity to which it is addressed and may contain information >> that is confidential, subject to copyright or constitutes a trade secret. If >> you are not the intended recipient you are hereby notified that any >> dissemination, copying or distribution of this message, or files associated >> with this message, is strictly prohibited. If you have received this message >> in error, please notify us immediately by replying to the message and >> deleting it from your computer. Messages sent to and from us may be >> monitored. >> >> Internet communications cannot be guaranteed to be secure or error-free as >> information could be intercepted, corrupted, lost, destroyed, arrive late or >> incomplete, or contain viruses. Therefore, we do not accept responsibility >> for any errors or omissions that are present in this message, or any >> attachment, that have arisen as a result of e-mail transmission. If >> verification is required, please request a hard-copy version. Any views or >> opinions presented are solely those of the author and do not necessarily >> represent those of the company. >> >> Scanned by MailDefender - managed email security from intY - >> www.maildefender.net > > > > -- > Best regards, Ruslan. > > Scanned by MailDefender - managed email security from intY - > www.maildefender.net
-- Best regards, Ruslan.
