Here i solved with procmail. We have N mailgroups, each one represent one customer/queue and they point to our rt mail account
So if the customer send to one mailgroup, procmail will forward to designed queue. :0 w * ^(Cc|To).*[email protected] |/usr/bin/rt-mailgate --queue customer1 --action $cACTION --url http://127.0.0.1/rt/ :0 w * ^(Cc|To).* [email protected] |/usr/bin/rt-mailgate --queue customer2 --action $cACTION --url http://127.0.0.1/rt/ De: [email protected] [mailto:[email protected]] Em nome de Jeff Konnen Enviada em: segunda-feira, 18 de junho de 2012 06:31 Para: [email protected] Assunto: Re: [rt-users] Multiple queues on one email address Ok, problem solved, it was not RT-related, it was a problem in the mail configuration. everything works as hoped. thanks jeff On Sat, Jun 16, 2012 at 2:21 AM, Kevin Falcone <[email protected]<mailto:[email protected]>> wrote: On Fri, Jun 15, 2012 at 11:26:00PM +0200, Jeff Konnen wrote: > I am using 1 email address for 3 queues. This is fine. > in fetchmailrc i can only specifiy one queue for that adress. so tickets > are created in that > queue, that's OK. > When I create a ticket in another queue, the user gets the message but > when he replies (with > the correct subject-tag and ID), I don't get the answer into RT, I only > get a > socalled [1]POSTMASTER-AUTO-FW of the incoming mail. Unfortunately, I cannot load the link you've provided. Please provide the error message and the RT and fetchmail logs. -kevin -- Jeff Konnen
