Hi,
If it's a single value selected in the custom field, we generally use something
like:
SELECT
...
PA.Content,
...
FROM
Tickets T
JOIN Users U ON T.Owner = U.id
JOIN Queues Q ON T.Queue = Q.id
LEFT OUTER JOIN (SELECT ObjectId, Content FROM ObjectCustomFieldValues
WHERE CustomField = 27 AND ObjectType = 'RT::Ticket' AND Disabled = 0) PA ON
PA.ObjectId = T.EffectiveId
WHERE
...
The CustomField value is shown in RT, or you can link in CustomFields in the
outer join to get the field name involved.
Stuart
From: [email protected]
[mailto:[email protected]] On Behalf Of Lander, Scott
Sent: Wednesday, 20 June 2012 7:31 AM
To: [email protected]
Subject: [rt-users] in sql how do you get to custom fields?
I am using a 3rd party BI tool for some auditing tools here, and am trying to
understand the table layout.
As part of the project I would like to list for a ticket the
Ticket number, creator, creator phone number, created date, ....the queue, the
business unit, and other data.
I have figured out how to join the data from tickets, queues, and users tables,
but I am not getting very far on the custom fields. In my example above, I
have a custom field "Business Unit" and it has several different potential
values. Can anyone suggest how I might add that to my query?
Currently I have:
select Tickets.id, Tickets.Status, Tickets.Subject,
Tickets.Created,tickets_creator_user.Name as "Creator",
Tickets.Started,tickets_owner_users.Name as "Owner",
Tickets.Resolved, tickets_lastupdateby_users.Name as "Last Update By",
Queues.Name as "Queue"
from Tickets,
Users tickets_creator_user,
Users tickets_owner_users,
Users tickets_lastupdateby_users,
Queues
where Queues.id = Tickets.Queue and
Tickets.Creator = tickets_creator_user.id and
Tickets.Owner = tickets_owner_users.id and
Tickets.LastUpdatedBy = tickets_lastupdateby_users.id;
Thanks
Scott
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