does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue?
-- Jeff Konnen On Monday 18 June 2012 at 07:51, Jeff Konnen wrote: > Hi, > this is the way we are creating the ticket, by using a HTML form: > > <html> > <form method="POST" > action="http://xxx/REST/1.0/ticket/new/";> > User: <input type="text" name="user" size="20"><br> > Pass: <input type="text" name="pass" size="20"><br> > Content: <textarea rows="10" name="content" cols="30">id: new > Text: This is the ticket text > Subject: This is my ticket > Status: resolved > Queue: 6</textarea><br> > <p><input type="submit" value="Submit" name="B1"><input type="reset" > value="Reset" name="B2"></p> > </form> > </html> > > Thanks > Jeff > > On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone <[email protected] > (mailto:[email protected])> wrote: > > On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote: > > > # Could not create ticket. > > > # Status 'resolved > > > ' isn't a valid status for tickets in this queue. > > > > > > Is this error due to the carriage return and how can I avoid it? > > > > There's a good chance that it dislikes the carriage return. > > However, we'd need to know how you're creating the ticket and what > > you're sending across the wire to make suggestions. > > > > -kevin > > > > -- > Jeff Konnen >
