Am 25.06.2012 16:33, schrieb Kevin Falcone: > On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote: >> I've setup my asterisk with an IVR which allows customers to open >> tickets by phone. These tickets are sent from an special internal e-mail >> address. I don't want RT to send an auto reply if an mail arrives sent >> by this special address. What do I have to do to get this? > > Edit the user, leave their username as their email address and blank > out their email address (you will need to search for the user as it > will be an unprivileged user and unlisted).
Thanks Kevin, after I found out how to edit a "user" (as not all are displayed in the list) I've removed the address and now it works as expected. -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: [email protected] HR Coburg: B2242 Geschäftsführer: Matthias Henze
