Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012: > a very new to RT, just wondering is there a doc on how to configure RT to > handle tickets via mail. > > so that if i say status resolved , status reply it would reflect on the RT > system.
See http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm which sounds like what you want. - KevinR
