We use this extension and it works great! Sent from my mobile device.
On Jun 26, 2012, at 12:04 PM, Kevin Riggle <[email protected]> wrote: > Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012: >> a very new to RT, just wondering is there a doc on how to configure RT to >> handle tickets via mail. >> >> so that if i say status resolved , status reply it would reflect on the RT >> system. > > See > http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm > which sounds like what you want. > > - KevinR
