On Tue, Jun 26, 2012 at 11:30:55AM -0400, Dennis Gilhooley wrote: > We have RT 4.0.4 installed. It appears that when a user Replies to a > new ticket (using the Correspond template), the ticket status is not > being set from New to Open. > > I have seen reference to a Global Scrip: On Correspond Open Ticket but > I do not see that Global Scrip in our environment. This is behavior we > desire, so I am wondering, is there another way to get this behavior > (configuration / Lifecycles) or are we just missing the Scrip? If we > are missing the Scrip, could someone be so kind as to post the > settings / field values for the scrip so I can recreate it in our > environment.
Pulled from the installation initialdata: Description => 'On Correspond Open Tickets', ScripCondition => 'On Correspond', ScripAction => 'Open Tickets', Template => 'Blank' You should be able to use that to create a new Global Scrip -kevin
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