Hi, Simple search box supports putting email address to mean search active tickets where that user is requestor.
It can be extended if you like. On Wed, Jun 27, 2012 at 9:41 AM, Simon Walter <[email protected]> wrote: > > Hi all, > > I have a question about searching for users. I'd like to enable the support > staff to type in a name and click search and then see all the users (most > probably email requestors) that have a surname or firstname LIKE the query. > > Then click on the that user, and see all tickets ever created by that user. > > It seems like it would be a pretty common thing to do. Is there > functionality for this? Do I need to write a plugin? > > Regards, > > Simon -- Best regards, Ruslan.
