Hello,
No idea from anyone? Is this the right place to ask, or should I send
this on another list maybe ?
Thanks,
vlio
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[05/07/2012 - 14:22] vlio :
Hi All,
I installed RT 4.05 along with the CommandByMail extension and all seems
to be working fine so far.
Now I would like to remove the commands used by this extension (like
"status: open") from the body of the e-mail that is actually sent by RT
after parsing and handling them.
As I am no Perl guru, would someone have or be able to devise the
magical lines that will allow me to modify the message before sending? I
guess this must take place into TakeAction.pm but I am not sure how to
modify the Entity object in a persistent way.
Thanks a lot,
vlio
