Hi all, >From what I can determine within the RT Approval system when the approval >ticket is approved there is code within lib/RT/Approval/Rule/Passed.pm that >sends a reply to the requestor using the Approval Passed template.
I tried editing the Approval Passed template making it blank - which in theory would squelch the email but when the ticket is Approved this error is returned: "Can't call method "SquelchMailTo" on an undefined value at /usr/share/request-tracker4/lib/RT/Ticket.pm line 2157" I'd like to avoid editing Passed.pm but how else might I suppress this email to the requestor upon approval? ------------------------------------------------------------------ David T. Grayston Systems & Database Administrator University of Washington School of Public Health
