Hi, report a bug report, what you did should work.
On Thu, Jul 12, 2012 at 10:36 PM, David T. Grayston <davi...@u.washington.edu> wrote: > Hi all, > > > > From what I can determine within the RT Approval system when the approval > ticket is approved there is code within lib/RT/Approval/Rule/Passed.pm that > sends a reply to the requestor using the Approval Passed template. > > > > I tried editing the Approval Passed template making it blank – which in > theory would squelch the email but when the ticket is Approved this error is > returned: > > > > “Can't call method "SquelchMailTo" on an undefined value at > /usr/share/request-tracker4/lib/RT/Ticket.pm line 2157” > > > > I’d like to avoid editing Passed.pm but how else might I suppress this email > to the requestor upon approval? > > > > ------------------------------------------------------------------ > David T. Grayston Systems & Database Administrator > > University of Washington School of Public Health > > -- Best regards, Ruslan.