Hello Folks, One ticket in particular we can not change the owner ... it is "nobody in particular"
The ticket is in a queue and it was created inside this same queue. It is strange that in the logs I saw this at the time the ticket was created: [Thu Jul 19 00:40:35 2012] [info]: Ticket 22749 created in queue '' by carl (/usr/local/lib/perl5/site_perl/5.12.4/RT/Ticket_Overlay.pm:671) Note that the queue in the entry above is empty ... even tough it was created inside a queue ... I know that because of the history in the ticket that shows all the changes, and when I moved to another queue to try change it there it did show that was in the original queue (and also because it is the procedure of the operators) I just tried to change the owner as Admin and also tried to change the queue but both attempts did not help in changing the owner. Any ideias ? -thanks, -Ed.
