On Thu, Jul 19, 2012 at 11:49:01AM -0300, Eduardo wrote: > One ticket in particular we can not change the owner ... it is > "nobody in particular" > > The ticket is in a queue and it was created inside this same queue. > > It is strange that in the logs I saw this at the time the ticket was created: > > [Thu Jul 19 00:40:35 2012] [info]: Ticket 22749 created in queue '' by > carl (/usr/local/lib/perl5/site_perl/5.12.4/RT/Ticket_Overlay.pm:671)
What did RT record as the Queue column on the Ticket during creation? You can look it up manually by id to see what's going on. > > I just tried to change the owner as Admin and also tried to change the > queue but both attempts did not help in changing the owner. What was the error in the logs? Also, you can try running rt-validator on an offline copy of your database to see if it finds any weirdness. -kevin
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