Hello With RT 3.8.4 we want to setup the SenderName within emails that there will be only QueueName.
Within config, $UseFriendlyFromLine is set to 1. When users send an email to RT, then they receive auto-reply email, where the FROM is: "QueueName via RT" But when someone replies from ticket, or resolves the ticket, there is his name, Real Name via RT . We need to have in all cases QueueName via RT , instead of Real Name via RT. What needs to be setup that Real Names will not be mentioned in FROM emails, and only QueueName Thanks, Miroslav -- View this message in context: http://old.nabble.com/RT-3.8.4.-How-to-switch-SenderName-from-RealName-to-QueueName-tp34198008p34198008.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
