On Mon, Jul 23, 2012 at 12:59:08AM -0700, Miroslav Horvath wrote: > With RT 3.8.4 we want to setup the SenderName within emails that there will > be only QueueName. > > Within config, $UseFriendlyFromLine is set to 1. > > When users send an email to RT, then they receive auto-reply email, where > the FROM is: "QueueName via RT" > > But when someone replies from ticket, or resolves the ticket, there is his > name, Real Name via RT . > > We need to have in all cases QueueName via RT , instead of Real Name via > RT. > > What needs to be setup that Real Names will not be mentioned in FROM emails, > and only QueueName
The easiest solution (ie. no code changes to RT) is to change your
Correspondence template to have something like:
From: "{ $self->TicketObj->QueueObj->Name } via RT" <{
$self->TicketObj->QueueObj->CorrespondAddress ||
RT->Config->Get('CorrespondAddress') }>
Completely untested, so please try on a dev system. The idea is that
you're going to generate the From: line for RT rather than letting RT
autogenerate it. You can read more about templates in templates.pod
under /opt/rt4/docs/
-kevin
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