Hello all,
I am having issues trying to add watchers to most of my queues. When I try to
add a user or group I receive the error message "Group not found".
I can set watchers for 2 queues (one is the General queue) out of 9 total
queues.
Also, I noticed that the 2 queues that I can set watchers has items under Roles
in Group Rights while the queues that I cannot set the watchers does not.
The following error message is displayed in /var/log/httpd/error_log
======================================================================================================================================================
[Wed Jul 25 12:05:06 2012] [warning]: DBD::Pg::st execute failed: ERROR:
syntax error at or near ")"
LINE 1: ...nt(main.id) FROM GroupMembers main WHERE (main.GroupId = )
^ at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587.
(/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)
[Wed Jul 25 12:05:06 2012] [warning]: RT::Handle=HASH(0x7fbc4de27b10) couldn't
execute the query 'SELECT count(main.id) FROM GroupMembers main WHERE
(main.GroupId = ) ' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line
600.
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x7fbc4de27b10)',
'SELECT count(main.id) FROM GroupMembers main WHERE (main.Gro...') called at
/usr/local/share/perl5/DBIx/SearchBuilder.pm line 291
DBIx::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)')
called at /opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 331
RT::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)')
called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 1407
DBIx::SearchBuilder::Count('RT::GroupMembers=HASH(0x7fbc4febdfb8)')
called at /opt/rt4/local/html/Admin/Elements/EditQueueWatchers line 48
HTML::Mason::Commands::__ANON__('QueueObj',
'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)')
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febff68)',
'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers',
'RT::Group=HASH(0x7fbc5000f3f0)') called at
/usr/local/share/perl5/HTML/Mason/Request.pm line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, 'QueueObj',
'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)')
called at /opt/rt4/local/html/Admin/Elements/EditQueueWatcherGroup line 55
HTML::Mason::Commands::__ANON__('Label', 'AdminCc', 'QueueObj',
'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)')
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febca88)',
'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers',
'RT::Group=HASH(0x7fbc5000f3f0)') called at
/usr/local/share/perl5/HTML/Mason/Request.pm line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, 'Label', 'AdminCc',
'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers',
'RT::Group=HASH(0x7fbc5000f3f0)') called at
/opt/rt4/local/html/Admin/Queues/People.html line 65
HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE',
'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30', ...)
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4feaff30)',
'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '',
...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name',
'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at
/usr/local/share/perl5/HTML/Mason/Request.pm line 955
HTML::Mason::Request::call_next('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)',
'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5,
'UserString', '', ...) called at /opt/rt4/local/html/Admin/autohandler line 49
HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE',
'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30', ...)
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4ea48560)',
'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '',
...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name',
'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 548
RT::Interface::Web::ShowRequestedPage('HASH(0x7fbc4feafc00)') called at
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 295
RT::Interface::Web::HandleRequest('HASH(0x7fbc4feafc00)') called at
/opt/rt4/local/html/autohandler line 53
HTML::Mason::Commands::__ANON__('UserOp', 'LIKE',
'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', 'LIKE',
'GroupString', ...) called at /usr/local/share/perl5/HTML/Mason/Component.pm
line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4e16e7c0)',
'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5,
'GroupOp', 'LIKE', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm
line 1297
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
1292
HTML::Mason::Request::comp(undef, undef, undef, 'UserOp', 'LIKE',
'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, ...) called at
/usr/local/share/perl5/HTML/Mason/Request.pm line 481
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
481
eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line
433
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)')
called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 85
eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
line 85
HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)')
called at /usr/local/share/perl5/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef, 'UserOp', 'LIKE',
'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', ...) called at
/usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 48
eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
line 48
HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x7fbc4d42e258)',
'HTML::Mason::FakeApache=HASH(0x7fbc5000a380)', 'HASH(0x7fbc4fec58c0)') called
at /usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52
HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0x7fbc50014e68)')
called at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 255
RT::Interface::Web::Handler::__ANON__('CODE(0x7fbc50014e68)') called at
/usr/local/share/perl5/Plack/Util.pm line 324
Plack::Util::__ANON__('CODE(0x7fbc4febe048)') called at
/usr/local/share/perl5/Plack/Handler/Apache2.pm line 68
Plack::Handler::Apache2::call_app('Plack::Handler::Apache2',
'Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)', 'CODE(0x7fbc4cd08338)') called at
/usr/local/share/perl5/Plack/Handler/Apache2.pm line 91
Plack::Handler::Apache2::handler('Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)')
called at -e line 0
eval {...} called at -e line 0 (/usr/local/share/perl5/Carp.pm:103)
======================================================================================================================================================
Any help would be greatly appreciated!
Thanks,
Greg
