I've seen this exact thing happen when the person trying to add the watchers didn't have permissions to the queues in question. Rather than handling it properly, RT sticks a null queue name into the query, which the query doesn't like much.
On Wed, Jul 25, 2012 at 10:18 AM, Betz, Gregory <[email protected]>wrote: > Hello all,**** > > ** ** > > I am having issues trying to add watchers to most of my queues. When I > try to add a user or group I receive the error message “Group not found”. > **** > > ** ** > > I can set watchers for 2 queues (one is the General queue) out of 9 total > queues. **** > > ** ** > > Also, I noticed that the 2 queues that I can set watchers has items under > Roles in Group Rights while the queues that I cannot set the watchers does > not. **** > > ** ** > > The following error message is displayed in /var/log/httpd/error_log**** > > ** ** > > > ====================================================================================================================================================== > **** > > [Wed Jul 25 12:05:06 2012] [warning]: DBD::Pg::st execute failed: ERROR: > syntax error at or near ")"**** > > LINE 1: ...nt(main.id) FROM GroupMembers main WHERE (main.GroupId = )**** > > ^ at > /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587. > (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)**** > > ** ** > > ** ** > > [Wed Jul 25 12:05:06 2012] [warning]: RT::Handle=HASH(0x7fbc4de27b10) > couldn't execute the query 'SELECT count(main.id) FROM GroupMembers main > WHERE (main.GroupId = ) ' at > /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600.**** > > > DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x7fbc4de27b10)', > 'SELECT count(main.id) FROM GroupMembers main WHERE (main.Gro...') > called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 291**** > > > DBIx::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') > called at /opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 331**** > > > RT::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called > at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 1407**** > > > DBIx::SearchBuilder::Count('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called > at /opt/rt4/local/html/Admin/Elements/EditQueueWatchers line 48**** > > HTML::Mason::Commands::__ANON__('QueueObj', > 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', > 'RT::Group=HASH(0x7fbc5000f3f0)') called at > /usr/local/share/perl5/HTML/Mason/Component.pm line 135**** > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febff68)', > 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', > 'RT::Group=HASH(0x7fbc5000f3f0)') called at > /usr/local/share/perl5/HTML/Mason/Request.pm line 1302**** > > eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm > line 1292**** > > HTML::Mason::Request::comp(undef, undef, 'QueueObj', > 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', > 'RT::Group=HASH(0x7fbc5000f3f0)') called at > /opt/rt4/local/html/Admin/Elements/EditQueueWatcherGroup line 55**** > > HTML::Mason::Commands::__ANON__('Label', 'AdminCc', 'QueueObj', > 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', > 'RT::Group=HASH(0x7fbc5000f3f0)') called at > /usr/local/share/perl5/HTML/Mason/Component.pm line 135**** > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febca88)', > 'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', > 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at > /usr/local/share/perl5/HTML/Mason/Request.pm line 1302**** > > eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm > line 1292**** > > HTML::Mason::Request::comp(undef, undef, 'Label', 'AdminCc', > 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', > 'RT::Group=HASH(0x7fbc5000f3f0)') called at > /opt/rt4/local/html/Admin/Queues/People.html line 65**** > > HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', > 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', > 'Queue-AddWatcher-Principal-30', ...) called at > /usr/local/share/perl5/HTML/Mason/Component.pm line 135**** > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4feaff30)', > 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', > '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302* > *** > > eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm > line 1292**** > > HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', > 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at > /usr/local/share/perl5/HTML/Mason/Request.pm line 955**** > > > HTML::Mason::Request::call_next('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)', > 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, > 'UserString', '', ...) called at /opt/rt4/local/html/Admin/autohandler line > 49**** > > HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', > 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', > 'Queue-AddWatcher-Principal-30', ...) called at > /usr/local/share/perl5/HTML/Mason/Component.pm line 135**** > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4ea48560)', > 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', > '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302* > *** > > eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm > line 1292**** > > HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', > 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at > /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 548**** > > RT::Interface::Web::ShowRequestedPage('HASH(0x7fbc4feafc00)') > called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 295**** > > RT::Interface::Web::HandleRequest('HASH(0x7fbc4feafc00)') called > at /opt/rt4/local/html/autohandler line 53**** > > HTML::Mason::Commands::__ANON__('UserOp', 'LIKE', > 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', 'LIKE', > 'GroupString', ...) called at > /usr/local/share/perl5/HTML/Mason/Component.pm line 135**** > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4e16e7c0)', > 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, > 'GroupOp', 'LIKE', ...) called at > /usr/local/share/perl5/HTML/Mason/Request.pm line 1297**** > > eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm > line 1292**** > > HTML::Mason::Request::comp(undef, undef, undef, 'UserOp', 'LIKE', > 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, ...) called at > /usr/local/share/perl5/HTML/Mason/Request.pm line 481**** > > eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm > line 481**** > > eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm > line 433**** > > > HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') > called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 85**** > > eval {...} called at > /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 85**** > > > HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') > called at /usr/local/share/perl5/HTML/Mason/Interp.pm line 342**** > > HTML::Mason::Interp::exec(undef, undef, 'UserOp', 'LIKE', > 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', ...) called > at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 48**** > > eval {...} called at > /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 48**** > > > HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x7fbc4d42e258)', > 'HTML::Mason::FakeApache=HASH(0x7fbc5000a380)', 'HASH(0x7fbc4fec58c0)') > called at /usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52 > **** > > > HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0x7fbc50014e68)') called > at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 255**** > > RT::Interface::Web::Handler::__ANON__('CODE(0x7fbc50014e68)') > called at /usr/local/share/perl5/Plack/Util.pm line 324**** > > Plack::Util::__ANON__('CODE(0x7fbc4febe048)') called at > /usr/local/share/perl5/Plack/Handler/Apache2.pm line 68**** > > Plack::Handler::Apache2::call_app('Plack::Handler::Apache2', > 'Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)', 'CODE(0x7fbc4cd08338)') > called at /usr/local/share/perl5/Plack/Handler/Apache2.pm line 91**** > > > Plack::Handler::Apache2::handler('Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)') > called at -e line 0**** > > eval {...} called at -e line 0 (/usr/local/share/perl5/Carp.pm:103) > **** > > > > ====================================================================================================================================================== > **** > > ** ** > > Any help would be greatly appreciated!**** > > ** ** > > Thanks,**** > > Greg**** > > ** ** > -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
