From: [email protected]
[mailto:[email protected]] On Behalf Of Kevin Falcone
Sent: Friday, August 03, 2012 8:55 AM
To: [email protected]
Subject: Re: [rt-users] default format of quick search
On Thu, Aug 02, 2012 at 11:20:31AM -0500, Josh Hopkins wrote:
> Is there somewhere to change the default format of the quick search for
> all users?
Do you mean the Simple Search in the upper right corner of RT which you could
change with the DefaultSearchResultFormat config option or do you mean the
Queue/ticket listing on the homepage? You'd need to tell us about what you
want to change.
-kevin
-----End--Original--Message-----
I am using RT 4.06. I did find a few ways to edit the build in searches by
trying to edit them and then clicking on the link above that would say
something like edit original search "search name". But I am mostly trying to
change the look of the results that come back from the quick search widget that
is located on the right by default. Where do I find the
DefaultSearchResultsFormat config option?
What are are trying to have would be something like?
' <b><a
href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
'__CustomField.{ClientOrganization}__',
'__Status__',
'<b><a
href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
'__QueueName__',
'__TimeWorked__',
'__LastUpdatedBy__',
'__NEWLINE__',
'',
'__Requestors__',
'__OwnerName__',
'__NBSP__',
'<small>__CreatedRelative__</small>',
'__CustomField.{TimeWorkedOverride}__',
'<small>__LastUpdatedRelative__</small>'
Does the DefaultSearchResultsFormat config options also contain the default
sort options? Is there also a way to remove user customizations that have been
made to the formatting to see the new formatting? Thanks,
/Josh
