Dear list readers,
I have rt-4.0.6 with p5-RT-Authen-ExternalAuth-0.11. 100% (~300) of my
requesters use RT over e-mail, never logging into web interface. 9 staff
members use web interface. This works very nice.
Now, more than 100 requesters are changing e-mail addresses, moving from
one company within the organization to anther one. I am starting to see
messages like these:
--
Aug 9 14:45:53 rsbgyucnix02 RT: RT could not load a valid user, and
RT's configuration does not allow for the creation of a new user for
this email ([email protected]). You might need to grant
'Everyone' the right 'CreateTicket' for the queue General.
(/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:245)
--
So, what do I do? What is the most convenient way to update their
e-mails in RT? Do these messages mean that RT is rejecting their e-mails
at the moment?
Thank you in advance,
Marko Cupać
