On Mon, Aug 13, 2012 at 04:08:12PM +0200, Marko Cupać wrote: > I have rt-4.0.6 with p5-RT-Authen-ExternalAuth-0.11. 100% (~300) of > my requesters use RT over e-mail, never logging into web interface. > 9 staff members use web interface. This works very nice. > > Now, more than 100 requesters are changing e-mail addresses, moving > from one company within the organization to anther one. I am > starting to see messages like these:
I suspect you want to use RT-Extension-LDAPImport one-time to update user information from LDAP keying on usernames (it may be hard if you only have out-of-date email addresses). If all you have are emails, you may need to script the update with some perl. > -- > Aug 9 14:45:53 rsbgyucnix02 RT: RT could not load a valid user, and > RT's configuration does not allow for the creation of a new user for > this email ([email protected]). You might need to grant > 'Everyone' the right 'CreateTicket' for the queue General. > (/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:245) > -- > > So, what do I do? What is the most convenient way to update their > e-mails in RT? Do these messages mean that RT is rejecting their > e-mails at the moment? Your mail logs will answer this, but most likely yes. -kevin
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