On Mon, Aug 13, 2012 at 02:47:07PM +0100, Andy D'Arcy Jewell wrote: > On 13/08/12 14:24, Andy D'Arcy Jewell wrote: > >We are seeing a problem where the ticket subject gets mangled > >when it starts with "re", for example "remote" gets mangled to > >"mote". I know 3.8.8 is pretty old, and I'm planning to upgrade, > >but I can't do it immediately. > > > >I assume this is happening due to some regex intended to strip off > >"Re: " prefixes from the subject, but I can't find it anywhere in > >the code.... > > > >So, I have a few questions: > > > >1. Is there a config parameter I can change to avoid this? > >2. Does the 4.x branch have this same problem? > >3. If none of the above, does anyone know what code I need to look > >at? (I've tried the RT::Interface::Email::Gateway module, but I > >can't see it filtering the "re" out anywhere). > > > >Regards, > > > I've now done some more tests, and it only seems to happen when > making comments on a ticket with a subject that starts with "re". > I'm still digging...
I believe you want to grab a copy of the Admin Comment template from 3.8.9 or later and update it through the web UI. -kevin
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