Greetings, Have done some searching trying to find out what a "Squelched" user is in RT (marked in the ticket as either "somename (squelched)" or in the "People" page as "somename (Will not be sent email)".
I can't for the life of me figure out how to undo this, or how it got there. Some searching suggests that it's because the e-mail address field is blank, but there is definitely an e-mail address there. http://kb.mit.edu/confluence/pages/viewpage.action?pageId=14155778 Clicking about in the interface and trying various things like renaming the user (can't find a delete option) don't get me anywhere. So.. how do I "un-squelch" this contact so that we can reply to his ticket? Thanks, Rob
